Shipping and Refund - Physical Products
Shipping Information
At Digital Master Studio, we provide insured and tracked shipping for every order, ensuring your purchases reach you safely and promptly. Our products are sourced from various suppliers, so delivery times may vary. Please refer to the specific product landing page for precise shipping details.
Estimated Delivery Times After Shipment
- USA: 3-7 business days
- UK: 7-18 business days
- Australia: 7-18 business days
- Canada: 7-18 business days
- Europe: 7-18 business days
- Rest of the World: 14-20 business days
Please note that these are estimated delivery times and actual delivery may vary depending on factors beyond our control, such as customs processing times and local delivery conditions.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment and its expected delivery date.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the weight of the items ordered. Any additional shipping fees will be clearly displayed before you complete your purchase.
Customs and Import Duties
International orders may be subject to customs and import duties. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Return Policy - Physical Products only
Return and Refund Policy
At Digital Master Studio, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, you may be eligible for a return or refund, subject to the following terms:
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in the original packaging, and in the same condition as received.
- Proof of purchase (order confirmation, photo, or receipt) is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Downloadable digital products
- Perishable goods
- Personal care items
Please check the specific product landing page for any additional restrictions or non-returnable conditions.
Return Process
1. Contact Us: Before returning an item, please contact our customer service team at help@digitalmaster.studio to initiate the return process.
2. Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the order number on the outside of the package.
3. Ship the Item: Use an insured and trackable shipping method to send the item to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged upon arrival.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original method of payment. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at help@digitalmaster.studio
Questions?
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at help@digitalmaster.studio
We are here to help!
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This shipping and return policy covers general information, but for specific details, please refer to the product landing page of each item, as different suppliers may have unique terms and conditions.